Terms of Service

These terms explain the use of the Dig Em Up Earthworks website and the basis on which we arrange mini excavation and earthworks services. “We”, “us” and “our” mean Dig Em Up Earthworks, based in Eight Mile Plains, Queensland. “You” means the person using the website or arranging work.

The service terms apply to a booking where they are provided to you and accepted as part of the agreement before work is booked. Merely visiting this website or asking for a quote does not create a contract for excavation work. An agreed job-specific quote or written agreement takes priority over these general terms if there is a conflict, subject to applicable law.

An enquiry is a request for us to discuss your job. It does not confirm availability, a price or a booking. We will confirm the work we can undertake after considering the location, scope, site conditions and machine access.

Our advertised service area is approximately a 50 km radius from Eight Mile Plains, excluding the Gold Coast council area. Maps and suburb lists are indicative; they do not guarantee coverage of every address. Island access and locations outside standard coverage require separate agreement.

Quotes are based on the information and site conditions available when they are prepared. We may need photos, measurements or a site inspection. A quote covers only the work, materials and inclusions it describes. An estimate is an indication of likely cost rather than a fixed price.

A booking is confirmed when we and you agree on the scope, price or pricing basis, and arrangements for the work. Any quote expiry, deposit, payment schedule or other job-specific condition must be disclosed before you accept. No deposit or cancellation fee arises simply from making an enquiry.

If you request additional work, or we encounter unexpected conditions such as buried concrete, rock, unsuitable soil or restricted access, we will explain the impact on the scope, price and timing. We will seek your agreement before carrying out chargeable variations. Work may be paused while a change is considered or while an immediate safety risk is addressed. If a revised scope cannot be agreed, we will discuss the available options, including ending the affected work and settling any amounts properly due under the agreement and law.

You must have authority to arrange work at the property and provide accurate information you reasonably know about access, boundaries, structures and site hazards. Please tell us about known underground services, overhead lines, drainage, easements and anything that may affect safe operation.

Before work starts, we will agree on access arrangements and who is responsible for obtaining any necessary approvals, plans, service-location information or specialist assistance. Your assistance does not remove our own legal or safety obligations. Keep children, visitors, pets and unrelated trades clear of the work area and follow reasonable site safety directions.

We may decline to start or pause work where access or conditions are unsafe, required approvals are missing or the work falls outside our agreed scope or capability. We will explain the issue and discuss practical next steps.

Excavation can disturb soil, lawns and access routes. We will discuss reasonably foreseeable effects and any agreed protection or reinstatement work before starting. Please identify items or features that need particular care.

Spoil removal, waste disposal, imported materials, reinstatement and final landscaping are included only where agreed in the quote. Suspected asbestos, contaminated material or other hazardous waste must not be treated as ordinary spoil; work affecting it may need to stop for assessment and an appropriate disposal arrangement. Nothing in this section excuses negligent work or limits your consumer rights.

We will agree on timing with you and communicate material changes. Weather, unsafe ground conditions, equipment issues or other circumstances can affect the schedule. If a delay occurs, we will discuss a revised arrangement and your options under the agreement and applicable law.

If you need to change or cancel a booking, contact us as soon as possible. Any cancellation charge must have been disclosed and agreed before booking, be lawful and reasonable, and reflect the circumstances and any loss reasonably incurred after taking steps to reduce it. These terms do not impose an automatic cancellation fee.

If we cannot provide the agreed work, we will discuss rescheduling or cancellation and return any payment for work not supplied, subject to any lawful adjustment for work already completed. Your rights to cancel or obtain a remedy under consumer law remain unaffected.

Prices and the basis for any variable charges will be set out in the agreed quote or booking correspondence. Any applicable GST and additional charges will be disclosed. Payment is due according to the payment terms agreed for your job. Please contact us promptly if you believe an invoice is incorrect so we can investigate. This website does not take card payments, and you should not send card details through an enquiry.

Our services come with rights and guarantees under the Australian Consumer Law that cannot be excluded. Where those guarantees apply, services must be provided with due care and skill, be reasonably fit for an agreed purpose and be supplied within a reasonable time where no time is agreed.

If a service fails to meet an applicable guarantee, you may be entitled to a remedy, including having the issue fixed, cancelling the affected service, a refund or compensation, depending on the circumstances. Nothing in these terms excludes, restricts or modifies rights or liability that the law does not permit us to exclude, restrict or modify.

Please tell us promptly about a concern so we can assess it and discuss a remedy. There is no requirement to waive your legal rights or accept a credit instead of a remedy you are entitled to.

Website descriptions, photos and comparisons provide general information about our services. They are not a site assessment, engineering design or a promise that every property will achieve the same result. Please confirm the suitability and scope of work with us for your site.

Do not misuse the website, interfere with its security, submit unlawful or misleading material, or use another person’s details without authority. You retain rights in material you send us and permit us to use it as reasonably needed to assess and carry out your request. This is not an unrestricted licence to use your material in advertising.

Website content belongs to Dig Em Up Earthworks or its respective owners and licensors. You may view it and keep a copy for your own enquiry or booking. Other use requires permission unless allowed by law. Third-party content and external websites remain subject to their owners’ rights and terms. We aim to keep this website accurate and available, but it may occasionally contain errors or be unavailable; this does not remove responsibility imposed by law.

We handle personal information as described in our Privacy Policy. Please provide only the contact and site details reasonably needed for your enquiry or booking.

For questions about these terms, an invoice or work carried out, email digemupearthworks@gmail.com or call 0409 967 675. Please include the job details, your concern and the outcome you are seeking so we can work towards a resolution.

If a matter cannot be resolved directly, you may seek assistance from Queensland Office of Fair Trading or pursue any other remedy available to you. These terms are governed by the laws of Queensland and applicable Commonwealth laws. They do not prevent you from using a court, tribunal or complaint process available under applicable law.

We may update these terms for future website use and bookings. The current version and update date will appear on this page. Changes do not retrospectively alter an existing booking unless we and you agree, or a change is required by law.